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About Us This web site is owned and operated by DesignerStairs.com who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
DesignerStairs.com
Queens Square
Colyton
EX24 6JX
UK
Phone: 08456 210193
Fax: 08456 210194
Email: info@staircasekits.co.uk
VAT Number 979 1873 52


Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. AND DON'T FORGET IT IS FREE DELIVERY TO UK MAINLAND!

We accept Visa, MasterCard, Solo, Maestro and payments are processed through PayPal. You do not need to have an account with PayPal to process your card payment through their service. If you prefer to send a cheque, please make it payable to: Designerstairs.com., or contact us if you would like to arrange payment via bank transfer.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will put it right for you.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling The staircase is delivered direct to you from the manufacturer in Italy via a central distribution hub in the UK. The UK haulier should ring you the day before delivery to confirm the details with you. It is shipped in a palletised crate and, possibly, some additional cartons if you have ordered any accessories. The delivery is made by a large vehicle with a tail lift and pump truck to unload the crate kerbside. The crate will probably weigh approx 150kgs+ and is too heavy to move by hand but it is possible to lift the lid and carefully move some of the components individually, if needed.

The delivery takes approx 10-15 working days (and is FREE delivery to UK mainland). Please note that the 1500mm diameter Fontanot spiral staircase is made to order and the delivery timescales are approx 3 weeks. Made to order staircases will be delivered in approx 15 working days and use the same delivery method as above.

If you need to arrange delivery to UK islands or internationally, please contact us on 0845 621 0193 and we can arrange quotations for you through our shipping department.

Please note that most Italian manufacturers close during August and this will affect the delivery schedule.
Delivery Schedule We will normally arrange to ship your order to you in approximately 10 business days, unless shown otherwise; the goods will be shipped direct from the manufacturer. All staircase delivery times are approximate. Whilst we make every effort to deliver the goods within the lead times stated, delays can occur which are beyond our control. For this reason, we cannot guarantee specific delivery dates and we will not be liable for any costs incurred by the Customer due to delays caused by outside agents. These include, but are not limited to, Strikes, Traffic Delays, Problems with Access, Riots, Acts of God, War and Terrorism.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Regulations Because most of the StaircaseKits range are manufactured in Italy, it is possible to install them in a way which might not comply with UK Building Regulations and, additionally, some of the features of the staircases may not be compliant. We always recommend that you check that the specification meets with your requirements and is acceptable to your local Building Control Department. Although DesignerStairs.com and StaircaseKits.co.uk make every effort to advise and inform, they are not responsible for ensuring the suitability of your installation for Building Regulations.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added and the prices shown on our website are INCLUSIVE of VAT. All other orders are VAT free.
Credit Card Security When the order is placed at our website, the payment is securely processed by PayPal. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. These staircase products are covered by a two year manufacturer's warranty. If you are unhappy in any way with your purchase, please contact us immediately.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 6210193 or write to us at DesignerStairs.com, Queens Square, Colyton EX24 6JX UK
Privacy Policy DesignerStairs.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods (as a Consumer) are protected under The Consumer Protection (Distance Selling) Regulations 2000. If you are a private customer (not a business) ordering a ready made product direct by e-mail, online, fax or telephone, you have a statutory right to cancel the order within 7 days of receipt of the goods. Should you decide to do this, our contract requires that you return the goods in their original packaging and condition, that is UNOPENED, UNUSED and UNDAMAGED, to our premises in Devon at your own expense. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough insurance to cover their value.
However, under Regulation 13 of The Consumer Protection (Distance Selling) Regulations 2000, the Consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts (b) for the supply of goods or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by the supplier, or if the products have been made to your order e.g. the Genius range. This legislation does not cover commercial sales between businesses.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

We do not accept returns of unwanted goods other than goods that are damaged in transit, have manufacturing faults or are covered by statutory rights under the Distance Selling Regulations. Should you wish to cancel a kit staircase prior to dispatch we will charge 20% of the total order value. Kit staircases orders, once dispatched, incur a 100% cancellation charge. The dispatch date being taken as the written notification of dispatch received from the manufacturer by ourselves.

Made to order staircases are put into production as soon as the order is confirmed and, because of this, they will incur a 100% cancellation charge.
Remittance Terms Remittance Terms are payment in full with order.

Superb quality staircases backed by our superb quality customer service - great products - great prices!

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